Conditions of sale

According to the Consumer Protection Act, minors or completely incapacitated persons cannot make distance purchases, only their legal representatives can do so.

The Consumer Protection Act (N.N.79 / 2007), Chapter VII. – Distance contract from Article 36 to Article 55. The buyer is any legal and natural person who makes an order and payment through the online store www.emergency-shop.eu. The seller is Matins LTD, Sesvete, Ulica Nikole Neidhardta 18.

All prices are in Croatian Kuna and include VAT. We try to give the best and most accurate description and picture. However, we cannot guarantee that all of the above information and images of the appliance are completely accurate. If, due to error or oversight, the price in the web shop is incorrect or has since been chnaged, we hold the right to modification. Matins LTD reserves the right to inform you about the change or correctness of the price and to give you the opportunity to confirm or cancel your order. If the ordered product is sold before the payment is received, we will offer the customer a similar product or a refund.

IN CASE OF IMPOSSIBILITY OF DELIVERY OF REQUESTED AND PAID ITEMS BY OFFER OR WEB SHOP ORDER MATINS d.o.o. IT IS OBLIGATED TO RETURN ALL PAYMENT OF FUNDS TO THE PAYER (BUYER) WHO DEPOSED THE SAME ON THE ACCOUNT OF THE COMPANY FOR THE PURPOSE OF PURCHASING THE DISPUTED ITEMS.

According to the new EU law for web shop owners Matins LTD offers the settlement of possible disputes through the ‘Online dispute resolution’ platform. More information can be found HERE (http://ec.europa.eu/consumers/odr/). This platform has been active since 15 February 2016 year.

The new online platform is now strengthening confidence in online shopping, making an important contribution to the EU’s digital single market strategy.

Returns

We accept complaints according to the manufacturer’s specification for the product you purchased. Each product that is returned goes to an authorized service center for inspection. We do not change the products in the store before they are inspected by an authorized service center. We will not test products in the store for basic functionality, nor will we detect a malfunction on the spot.

Service and spare parts are provided by an authorized representative for Croatia. Defective products can be brought straight to the official repair shop or to our headquarters from where we will transfer it to the official repair shop. We are not the official service and we don’t determine the regularity of the product. We do not decide whether the product will be repalce dor fixed. We forward all complaints to the official repair shops. When reporting a defective product, be sure to enclose a copy of the invoice, warranty card, description of the defect and complete documentation and original packaging. The warranty does not cover damage caused by improper handling, mechanical damage, damage due to lightning, excessive voltage or wear and tear of the device.

When delivering the purchased goods, the buyer should check the contents of the shipment for all the associated parts listed in the manufacturer’s specification. In case of defects, please inform us as soon as possible, and no later than within 48 hours of receiving the purchased goods. Subsequent complaints will not be taken into consideration!

Material defects for which the seller is responsible

(1) The seller is liable for material defects of the items she had at the time of the transfer of risk to the buyer, regardless of whether he was aware of it.

(2) The seller is also liable for those material defects that occur after the transfer of risk to the buyer if they are the result of a cause that existed before.

(3) A defect that occurred within six months of the transfer of risk is presumed to have existed at the time of the transfer of risk, unless the seller proves otherwise or the contrary arises from the nature of the thing or the nature of the defect.

(4) Not liable for a minor material defect.

When there are material deficiencies

Deficiency exist:

1) if the thing does not have the necessary characteristics for its regular use or for trade,

2) if the item does not have the necessary characteristics for the special use for which the buyer procures it, and which was known to the seller or must have been known to him,

3) if the thing does not have properties and characteristics that are explicitly or tacitly agreed, ie prescribed,

4) when the seller has handed over a thing that is not identical to the sample or model, unless the sample or model is shown only for information,

5) if the thing does not have characteristics that otherwise exist in other things of the same type and that the buyer could justifiably expect from the nature of the thing, especially taking into account public statements of sellers, manufacturers and their representatives about the properties of things (advertisements, markings, etc.),

6) if the item is incorrectly installed, provided that the installation service is included in the fulfillment of the sales contract,

7) if the incorrect installation is due to deficiencies in the installation instructions.

If the buyer expected certain characteristics based on the statements of the manufacturer or his representative, the defect is not taken into account if the seller did not know or should have known about these statements, or these statements were refuted by the time of the contract or did not affect the buyer’s decision to enter into a contract.

Defects for which the seller is not responsible

(1) The seller is not liable for defects if at the time of concluding the contract they were known to the buyer or could not remain unknown to him.

(2) It is considered that the shortcomings that a caring person with average knowledge and experience of a person of the same ocupation and profession as the customer could easily notice during the usual inspection of things could not remain unknown to the buyer.

(3) Regulation paragraph 2. of this Article shall not apply to contracts concluded by a natural person as a buyer outside his economic or professional activity with a natural or legal person acting as a seller within the scope of his economic or professional activity (consumer contract).

(4) But the seller is also liable for defects that the buyer could easily notice if he stated that the thing has no defects or that the thing has certain properties or characteristics.

Inspection of things and visible defects

(1) The buyer is obliged to inspect the received item in the usual way or give it for inspection, as soon as possible according to the regular course of events and notify the seller of visible defects within eight days, and in the case of a trade contract without delay, otherwise he loses the right that belongs to him on that basis.

(2) When the inspection is performed in the presence of both parties, the buyer is obliged to notify the seller immediately due to visible deficiencies, otherwise he loses the right that belongs to him on that basis.

(3) If the buyer has shipped the item without transhipment and the seller was aware of or must have known the possibility of such further shipment, the inspection of the item may be postponed until its arrival at a new destination, in which case the buyer must notify the seller about the defects as soon as he could find out about them from his clients.

(4) In consumer contracts, the consumer as a buyer is not obliged to inspect the item or give it for inspection, but is obliged to inform the seller of the existence of visible defects within two months from the date of discovery of the defect.

Latent defect

(1) If after receiving the goods from the buyer, it turns out that the thing has a defect that could not be detected by normal inspection when taking over the thing, the buyer is obliged, under threat of loss of rights, to notify the seller within two months when the defect was discovered and in the case of a commercial contract – without delay.

(2) The seller is not liable for defects that appear after two years have elapsed since the delivery of the thing and in the case of a commercial contract six months.

(3) In the case of the sale of second-hand goods, the contracting parties may agree on a period of one year, and in the case of trade contracts a shorter period.

(4) The contract may extend the deadlines referred to in regulation 2. and 3. of this article.

Canceling the order – distance shopping

According to the Consumer Protection Act, goods purchased remotely (when it is not a personal collection but sent by courier service) can be returned (at your own expense) within 15 days of receipt and you are in accordance with Article 77. paragraph 5. Of the Consumer Protection Act are responsible for any impairment of the value of the purchased product resulting from the handling * of the purchased product. The order cancellation period starts from the day the customer receives the product. The customer must notify the seller in writing about the cancellation of their order. The order is considered canceled when the seller receives written notice. In case of cancellation of the order, the buyer is obliged to return the product to the seller at his own expense. The product returned by the buyer to the seller must be in the original packaging, with all associated parts, undamaged and completely valid.

In order to be entitled to unilaterally terminate this Agreement, you must notify us of your decision to terminate the Agreement unilaterally before the deadline by an unequivocal statement sent by mail, fax or e-mail stating your name, address, telephone number, fax or e-mail address, and you can use the attached example of the form for unilateral termination of the contract from Part B of this Annex.

The deadline for unilateral termination is 15 days from the day: (it is necessary to choose one of the options)

(a) where the goods subject to the contract have been handed over to you or to a third party designated by you other than the carrier

– in case of concluding a sales contract

when the last piece or the last consignment of goods has been handed over to you or to a third person designated by you, who is not a carrier

– in the case of concluding a contract relating to several pieces of goods to be delivered separately, or in the case of goods delivered in several pieces or more consignments

(c) »when the first item or the first consignment of goods has been handed over to you or to a third party designated by you other than the carrier,

– if regular delivery of goods has been agreed for a certain period of time

(d) “contract conclusion”,

You can terminate the contract unilaterally within 15 days without giving a reason

In order to avail of the right for the onesided termination of this Contract, you must notify us about your decision about the onesided termination before the deadline in a clear statement sent by post, fax or email in which you will include your full name, adress, phone number, fax or email and you can use a sample form for a onesided contract termination in the attachment: (Standardni_informacijski_obrazac_za_jednostrani_raskid_ugovora)

The consumer is not entitled to unilateral termination of the contract if:

1. the service contract is fully fulfilled by the trader, and the fulfillment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination of the contract from this section if the service is fully fulfilled

2. the subject of the contract for goods or services whose price depends on changes in the financial market that are beyond the influence of the trader, and which may occur during the consumer’s right to unilateral termination of the contract

3. the subject of the contract is goods made to the consumer’s specification or clearly adapted to the consumer

4. the subject of the contract is perishable goods or goods which are rapidly expiring

5. the subject of the contract is sealed goods which due to health or hygiene reasons are not suitable for return, if they were unsealed after delivery

6. the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery

7. subject of the contract delivery of alcoholic beverages whose price was agreed at the time of concluding the contract, and delivery may follow only after 30 days, if the price is dependent on changes in the market that are beyond the influence of the trader

8. the consumer specifically requests a visit from the trader to perform urgent repairs or maintenance work, provided that during such a visit, in addition to those services explicitly requested by the consumer, the trader provides other services, or delivers other goods than necessary to carry out emergency repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods

9. subject of the contract for the supply of sealed audio or video recordings, or computer programs which are unsealed after delivery

10. the subject of the contract is the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications

11. contract concluded at a public auction

12. subject of the contract provision of non-residential accommodation services, provision of transport services, car rental services, food and beverage delivery services or leisure services, if it is agreed that the service will be provided on a certain date or in a certain period

12. predmet ugovora pružanje usluge smještaja koji nije namijenjen stanovanju, pružanje usluge prijevoza robe, usluge najma vozila, usluge isporuke hrane i pića ili usluga vezanih uz slobodno vrijeme, ako je ugovoreno da usluga bude pružena određenog datuma ili u određenom razdoblju

Consumer responsibility for impairment of goods

It is the consumers responsibility if their handling reduces the product value. The seller will notify the customer about the following:

“You are responsible for any impairment of the goods resulting from the handling of the goods, other than what was necessary to determine the nature, characteristics and functionality of the goods.”

The cost of returning the goods in case of complaint is paid by the buyer, and the cost of sending the goods from the service or complaints are borne by Matins d.o.o.

In case of a “fake” return the unfounded diagnostics cost and product shipment is the responsibility of the buyer.

Cancelling the order for products bought in the shop

According to the Consumer Protection Act, goods purchased remotely (when it is not a personal collection but sent by courier service) can be returned (at your own expense) within 15 days of receipt and you are in accordance with Article 77. paragraph 5. Of the Consumer Protection Act are responsible for any impairment of the value of the purchased product resulting from the handling * of the purchased product. The order cancellation period starts from the day the customer receives the product. The buyer must notify the seller of the cancellation of the order in writing. The order is considered canceled when the seller receives written notice. In case of cancellation of the order, the buyer is obliged to return the product to the seller at his own expense. The product returned by the buyer to the seller must be in the original packaging, with all associated parts, undamaged and completely valid.

In order to be entitled to unilaterally terminate this Agreement, you must notify us of your decision to terminate the Agreement unilaterally before the deadline by an unequivocal statement sent by mail, fax or e-mail stating your name, address, telephone number, fax or e-mail address, and you can use the attached example of the form for unilateral termination of the contract from Part B of this Annex.

The deadline for unilateral termination is 15 days from the day: (it is necessary to choose one of the options)

(a) where the goods subject to the contract have been handed over to you or to a third party designated by you other than the carrier

– in case of concluding a sales contract

when the last piece or the last consignment of goods has been handed over to you or to a third person designated by you, who is not a carrier

– in the case of concluding a contract relating to several pieces of goods to be delivered separately, or in the case of goods delivered in several pieces or more consignments

(c) »when the first item or the first consignment of goods has been handed over to you or to a third party designated by you other than the carrier,

– if regular delivery of goods has been agreed for a certain period of time

(d) “contract conclusion”,

You can terminate the contract unilaterally within 15 days without giving a reason

In order to avail of the right for the onesided termination of this Contract, you must notify us about your decision about the onesided termination before the deadline in a clear statement sent by post, fax or email in which you will include your full name, adress, phone number, fax or email and you can use a sample form for a onesided contract termination in the attachment: (Standardni_informacijski_obrazac_za_jednostrani_raskid_ugovora)

The consumer is not entitled to unilateral termination of the contract if:

1. the service contract is fully fulfilled by the trader, and the fulfillment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination of the contract from this section if the service is fully fulfilled

2. the subject of the contract for goods or services whose price depends on changes in the financial market that are beyond the influence of the trader, and which may occur during the consumer’s right to unilateral termination of the contract

3. the subject of the contract is goods made to the consumer’s specification or clearly adapted to the consumer

4. the subject of the contract is perishable goods or goods which are rapidly expiring

5. the subject of the contract is sealed goods which due to health or hygiene reasons are not suitable for return, if they were unsealed after delivery

6. the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery

7. subject of the contract delivery of alcoholic beverages whose price was agreed at the time of concluding the contract, and delivery may follow only after 30 days, if the price is dependent on changes in the market that are beyond the influence of the trader

8. the consumer specifically requests a visit from the trader to perform urgent repairs or maintenance work, provided that during such a visit, in addition to those services explicitly requested by the consumer, the trader provides other services, or delivers other goods than necessary to carry out emergency repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods

9. subject of the contract for the supply of sealed audio or video recordings, or computer programs which are unsealed after delivery

10. the subject of the contract is the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications

11. contract concluded at a public auction

12. subject of the contract provision of non-residential accommodation services, provision of transport services, car rental services, food and beverage delivery services or leisure services, if it is agreed that the service will be provided on a certain date or in a certain period

12. predmet ugovora pružanje usluge smještaja koji nije namijenjen stanovanju, pružanje usluge prijevoza robe, usluge najma vozila, usluge isporuke hrane i pića ili usluga vezanih uz slobodno vrijeme, ako je ugovoreno da usluga bude pružena određenog datuma ili u određenom razdoblju

Consumer responsibility for impairment of goods

With regard to the consumer’s liability for impairment of goods, the trader is obliged to inform the consumer of the following:

“You are responsible for any impairment of the goods resulting from the handling of the goods, other than what was necessary to determine the nature, characteristics and functionality of the goods.”

The cost of returning the goods in case of complaint is paid by the buyer, and the cost of sending the goods from the service or complaints are borne by Matins d.o.o.

In case of a “fake” return the unfounded diagnostics cost and product shipment is the responsibility of the buyer.

Returns conditions – reduced product value

According to the Consumer Protection Act, goods purchased remotely (when it is not a personal collection but sent by courier service) can be returned (at your own expense) within 15 days of receipt and you are in accordance with Article 77. paragraph 5. Of the Consumer Protection Act are responsible for any impairment of the value of the purchased product resulting from the handling * of the purchased product. The order cancellation period starts from the day the customer receives the product. The buyer must notify the seller of the cancellation of the order in writing. The order is considered canceled when the seller receives written notice. In case of cancellation of the order, the buyer is obliged to return the product to the seller at his own expense. The product returned by the buyer to the seller must be in the original packaging, with all associated parts, undamaged and completely valid.

In order to be entitled to unilaterally terminate this Agreement, you must notify us of your decision to terminate the Agreement unilaterally before the deadline by an unequivocal statement sent by mail, fax or e-mail stating your name, address, telephone number, fax or e-mail address, and you can use the attached example of the form for unilateral termination of the contract from Part B of this Annex.

The deadline for unilateral termination is 15 days from the day: (it is necessary to choose one of the options)

(a) where the goods subject to the contract have been handed over to you or to a third party designated by you other than the carrier

– in case of concluding a sales contract

when the last piece or the last consignment of goods has been handed over to you or to a third person designated by you, who is not a carrier

– in the case of concluding a contract relating to several pieces of goods to be delivered separately, or in the case of goods delivered in several pieces or more consignments

(c) »when the first item or the first consignment of goods has been handed over to you or to a third party designated by you other than the carrier,

– if regular delivery of goods has been agreed for a certain period of time

(d) “contract conclusion”,

You can terminate the contract unilaterally within 15 days without giving a reason

In order to avail of the right for the onesided termination of this Contract, you must notify us about your decision about the onesided termination before the deadline in a clear statement sent by post, fax or email in which you will include your full name, adress, phone number, fax or email and you can use a sample form for a onesided contract termination in the attachment: (Standardni_informacijski_obrazac_za_jednostrani_raskid_ugovora)

The consumer is not entitled to unilateral termination of the contract if:

1. the service contract is fully fulfilled by the trader, and the fulfillment began with the explicit prior consent of the consumer and with his confirmation that he is aware of the fact that he will lose the right to unilateral termination of the contract from this section if the service is fully fulfilled

2. the subject of the contract for goods or services whose price depends on changes in the financial market that are beyond the influence of the trader, and which may occur during the consumer’s right to unilateral termination of the contract

3. the subject of the contract is goods made to the consumer’s specification or clearly adapted to the consumer

4. the subject of the contract is perishable goods or goods which are rapidly expiring

5. the subject of the contract is sealed goods which due to health or hygiene reasons are not suitable for return, if they were unsealed after delivery

6. the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery

7. subject of the contract delivery of alcoholic beverages whose price was agreed at the time of concluding the contract, and delivery may follow only after 30 days, if the price is dependent on changes in the market that are beyond the influence of the trader

8. the consumer specifically requests a visit from the trader to perform urgent repairs or maintenance work, provided that during such a visit, in addition to those services explicitly requested by the consumer, the trader provides other services, or delivers other goods than necessary to carry out emergency repairs or maintenance work, the consumer has the right to unilaterally terminate the contract in relation to these additional services or goods

9. subject of the contract for the supply of sealed audio or video recordings, or computer programs which are unsealed after delivery

10. the subject of the contract is the supply of newspapers, periodicals or magazines, with the exception of subscription contracts for such publications

11. contract concluded at a public auction

12. subject of the contract provision of non-residential accommodation services, provision of transport services, car rental services, food and beverage delivery services or leisure services, if it is agreed that the service will be provided on a certain date or in a certain period

12. predmet ugovora pružanje usluge smještaja koji nije namijenjen stanovanju, pružanje usluge prijevoza robe, usluge najma vozila, usluge isporuke hrane i pića ili usluga vezanih uz slobodno vrijeme, ako je ugovoreno da usluga bude pružena određenog datuma ili u određenom razdoblju

Consumer responsibility for impairment of goods

With regard to the consumer’s liability for impairment of goods, the trader is obliged to inform the consumer of the following:

“You are responsible for any impairment of the goods resulting from the handling of the goods, other than what was necessary to determine the nature, characteristics and functionality of the goods.”

The cost of returning the goods in case of complaint is paid by the buyer, and the cost of sending the goods from the service or complaints are borne by Matins d.o.o.

In case of a “fake” return the unfounded diagnostics cost and product shipment is the responsibility of the buyer.

Returns conditions – reduced product value

The buyer is in accordance with Article 77. paragraph 5. of Consumer Protection Act responsible for any impairment of the purchased product resulting from the handling of the purchased product.

In case of return of used goods, not all associated packaging or not restored to its original condition as on the day of purchase we charge you for the amount of 20% to 50% of the value of returned goods for manipulative costs of return, or a minimum of 100 kn. In case of return of goods visibly used Matins d.o.o. has the right to refuse the refund in full.

Matins LTD determines the conditions of the return – the percentages of the return amount due to the product value reduction

Webshop information

Matins LTD makes every effort to keep the information on the web store website up to date and accurate. Matins LTD cannot guarantee the 100% accuracy of all displayed information about products and services. In exceptional cases, discrepancies between actual data and data available on the website are possible. Matins d.o.o. commits itself in such case to revise the order and contact the buyer to personally agree on alternatives. Likewise, product photos do not always correspond to products that are actually available and should only be understood as an informative illustration. For any additional information contact the sales department of Matins d.o.o.

Terms of use

The website www.emergency-shop.eu is owned by Matins d.o.o. During use of www.emergency-shop.eu, the rules and Terms of Use stated here, as well as all applicable and applicable laws, apply. Matins LTD hold the right to amend these terms and conditions according to the law in any moment and without previous notice.

Copyright

The website www.emergency-shop.eu is owned by Matins LTD All content on www.emergency-shop.eu such as texts, graphics, trademarks, icons, audio and video recordings, digital downloads, software packages and data are the property of www.emergency-shop.eu or our suppliers content and are protected by domestic and international regulations on the protection of copyright and related rights or industrial property rights and their unauthorized use is a violation of regulations on the protection of intellectual property rights. The software on www.emergency-shop.eu is the property of www.emergency-shop.eu or software solution distributers that are protected with copyright and similar rights.

User account

If you use this site, you are responsible for the privacy of your user account – username, password and other personal information as well as for restricting access to your computer. You accept the responsibility for all the activities that are conducted through your user account – using your username and password.

Electronic communication

When you visit www.emergency-shop.eu or send us an e-mail, you communicate with us electronically. With this you agree to electronic communication with www.emergency-shop.eu. We communicate with you via e-mail or with the help of information on the website www.emergency-shop.eu. You agree to all the rules, warninga and notices and other messages that we communicate through with you.

Reviews, comments and other content

Visitors can post Reviews, Comments and other content; send e-greeting cards and other forms of communication and send suggestions, ideas, comments, questions and other information, as long as these contents are not illegal, obscene and threatening in nature, and are not intended to discredit someone’s good name, violate privacy, infringe intellectual property rights, persons or similar in nature. Sending or sharing software viruses, political campaigns, chain-mail, mass emails or other forms of spam is prohibited. Using fake or other people’s emails, impersonations of people and/or organisatios or any other misleading to a false source and communication is prohibited. Matins LTD holds the right (but not the obligation) to delete and alter such content but not to continuously check all uploaded content.

Reporting the breach in security and rights

Matins LTD respects the intellectual property rights and other rights of third parties. If you believe that your work has been copied or your rights have been breached in other ways, please notify us.

Risk of loss

All products, services and other items on the website www.emergency-shop.eu are the property of Matins d.o.o. In the case of a contract of sale, the risk of accidental loss or damage to the goods passes to the consumer when the goods are handed over to him or to a person named by him other than the carrier. If the carrier was chosen at the proposal of the consumer, the risk of accidental loss or damage to the goods passes to the consumer at the time the goods are handed over to the carrier.

Out-of-court procedures

It is done in accordance with the recommendation of the EU Commission (2001/310 / EC)

Code of Conduct

They are defined by Article 5 item 18 of the Consumer Protection Act.

»Traders’ Codes of Conduct« are an agreement or a list of agreements that aren’t a law or a regulation but determines the procedures and business practices that traders are committed to follow.

Abuse of www.emergency-shop.eu

Matins LTD make every effort to keep this site in good and secure condition. Please report any problems and abuses, offensive content and violations of these and other rules to us. Matins LTD reserves the right, without limiting other legal remedies, to limit, suspend or terminate our services and user accounts, prohibit access to the www.emergency-shop.eu website, delete or modify the content it serves, and take technical and legal methods and steps to prevent users from accessing the Site if we believe they are creating problems, disobeying laws or behaving in accordance with these General Terms and Conditions. Matins LTD također zadržava pravo da ukine neverificirane korisničke račune.

Matins LTD osim isključenja korisnika koji ne poštuju ovdje navedene Uvjete korištenja i ostala pravila važeća na stranici www.emergency-shop.eu može zahtijevati naknadu za nastalu štetu ili izgubljenu dobit koju Matins d.o.o. trpi zbog nepoštivanja ovih uvjeta.

Dispute resolution

Possible disputes the Seller and the Buyer will attempt to solve through a peaceful agreements. In other cases it is under the jurisdiction of the Court in the place of the business HQ.

The Genereal Terms and Conditions of Business and the conclusion of distance contracts by means of remote communication are primarily subject to the General Terms and Conditions of Business and Use stated here, unless the contracting parties (Seller and Buyer) agree otherwise. Terms and Conditions are subject to Consumer Protection Act (NN 41/14) and Civil Obligations Act (NN 35/05 and NN 41/08).

By visiting www.emergency-shop.eu, you agree that the Terms of Use set out here are governed by national law. All disputes that may arise from, or be in any way related to your visit to www.emergency-shop.eu or products purchased through www.emergency-shop.eu are subject to the jurisdiction of the court in Zagreb.

Regulations for website use, modification of terms and exclusions

Please read our other policies and guidelines carefully, such as the Privacy Policy set out on this page. These rules are also in force during your visit to www.emergency-shop.eu. Matins LTD reserves the right to make changes to the pages, rules and these Terms of Use at any time. If any of the terms noted here are invalidated, unexisting or for any reason unenforcable, these terms will be determined as excluded and will not be valid or enforceable like other terms.

Limited Liability Statement

This website is presented on the “as is” and “as available” principle. You explicitly agree that the use this website is your personal responsibility and personal risk.
Matins LTD doesn’t guarantee that this website and its servers, emails from matins is free from viruses and other harmful components. Matins LTD isn’t liable for any damages of any type that were incurred by the use of this website including but not limited to direct, indirect, accidental, punitive or ensuing losses.
Matins LTD isn’t liable for the actions of third persons.

Warranty

All products bought in Matins LTD come with a guarantee. Most items, depending on the manufacturer, have a warranty of more than one year. The warranty card is an integral part of the delivery with the ordered product to the customer. The buyer is obliged to keep the warranty card and invoice for the entire period of the warranty period. The invoice and the warranty card are the only documents with which the buyer can exercise his rights.

Matins LTD guarantees the authorised repair chosen by the manufacturer for items bought directly from Matins LTD according to the General Terms of the Guarantee and Repairs provided by individual item manufacturer.

The Guarantee includes free repair of the item bought arranged by the manufacturer in accordance with all the terms and conditions in the guarantee. In case of failure to meet this obligations, the guarantor will replace the product or provide a refund. The guarantee begins on the day of item sale which is entered into the guarantee and certified with a stamp and signature.

The warranty does not cover damage caused by improper handling, mechanical damage, damage due to lightning, excessive voltage or wear and tear of the device. In order to avoid misunderstandings, during the delivery, it is the duty of the seller and the buyer to inspect the product and to point out possible mechanical damage, in which case the product will be replaced.

Possible disputes the Seller and the Buyer will attempt to solve through a peaceful agreements. In other cases it is under the jurisdiction of the Court in the place of the business HQ.