Refund and Returns Policy

If you find that the product you received is defective or you are not satisfied with it, please contact us:

  • by e-mail to
  • by post to Matins d.o.o. Ulica Nikole Neidhardta 18, 10360 Sesvete, Hrvatska
  • By phone on +385 1 2063 879

Customer service hours:

weekdays 8 am – 4 pm

After filing a complaint, based on your description of the complaint, we will inform you about the status:

· Whether the product can be replaced with a new one

· Whether the product can be refunded

· Or that the product needs to be sent to an authorized service center

You can exchange any product purchased through the web store for a new one or return it with a refund within 15 days of receiving the product at your address.

See all terms of return by clicking on : GENERAL TERMS AND CONDITIONS