{"id":15356,"date":"2023-03-17T14:01:51","date_gmt":"2023-03-17T12:01:51","guid":{"rendered":"https:\/\/emergency-shop.eu\/?page_id=15356"},"modified":"2023-12-06T09:48:05","modified_gmt":"2023-12-06T07:48:05","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/emergency-shop.eu\/en\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_245600308\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse row-full-width align-middle\"  id=\"row-686616210\">\n\n\n\t<div id=\"col-702827582\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"gap-1509539427\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1509539427 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-center\"  id=\"row-1166623264\">\n\n\n\t<div id=\"col-2034971168\" class=\"col medium-11 small-12 large-11\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2625215322\" class=\"text\">\n\t\t\n\n<h1 class=\"uppercase\">Refund and Returns Policy<\/h1>\n\t\t\n<style>\n#text-2625215322 {\n  font-size: 1.75rem;\n  line-height: 2.15;\n  text-align: center;\n  color: rgb(0,0,0);\n}\n#text-2625215322 > * {\n  color: rgb(0,0,0);\n}\n@media (min-width:550px) {\n  #text-2625215322 {\n    font-size: 2.25rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"is-divider divider clearfix\" ><\/div>\n\n\t<div id=\"text-4242278241\" class=\"text\">\n\t\t\n\n<p style=\"text-align: left;\">If you determine that the product you received is defective or doesn&#8217;t meet your expectations, please yontact us via \u00a0, mail, phone during customer service \u00a0working hours<\/p>\n<p style=\"text-align: left; padding-left: 120px;\"><strong>weekdays 8 am &#8211; 4 pm<\/strong><\/p>\n<p style=\"text-align: left;\">We will inform you about the status of your return request based on your returns description:<\/p>\n<ul>\n<li style=\"text-align: left;\">if the product can be exchanged<\/li>\n<li style=\"text-align: left;\">if you are entitled to a refund<\/li>\n<li style=\"text-align: left;\">if the product needs to be taken to the official repair shop<\/li>\n<\/ul>\n<p style=\"text-align: left;\">You can exchange any product purchased through the web store for a new one or return it with a refund within 15 days of receiving the product at your address.if the pe<\/p>\n<p style=\"text-align: left;\">All returns and refund policies can be found in our <a href=\"https:\/\/emergency-shop.eu\/en\/general-terms-and-conditions\/\"><strong>General Terms and Conditions<\/strong>.<\/a><\/p>\n\t\t\n<style>\n#text-4242278241 {\n  color: rgb(0,0,0);\n}\n#text-4242278241 > * {\n  color: rgb(0,0,0);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-971156667\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-971156667 {\n  padding-top: 20px;\n}\n@media (min-width:550px) {\n  #gap-971156667 {\n    padding-top: 30px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2034971168 > .col-inner {\n  padding: 30px 5% 30px 5%;\n}\n@media (min-width:550px) {\n  #col-2034971168 > .col-inner {\n    padding: 50px 10% 50px 10%;\n  }\n}\n@media (min-width:850px) {\n  #col-2034971168 > .col-inner {\n    padding: 10px 10px 10px 10px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1788667920\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n\n\n  <div class=\"banner has-hover\" id=\"banner-460985297\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img decoding=\"async\" width=\"570\" height=\"800\" src=\"https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/reklamacije-i-povrati-570x800.jpg\" class=\"bg attachment-large size-large\" alt=\"Reklamacije i povrati Matins doo\" \/>                                    \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-74155195\" class=\"text-box banner-layer x50 md-x50 lg-x50 y50 md-y50 lg-y50 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-74155195 {\n  width: 60%;\n}\n#text-box-74155195 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n  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height=\"400\" src=\"https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/mail-envelope-399x400.png\" class=\"attachment-medium size-medium\" alt=\"omotnica adresa\" srcset=\"https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/mail-envelope-399x400.png 399w, https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/mail-envelope-280x280.png 280w, https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/mail-envelope-300x300.png 300w, https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/mail-envelope-100x100.png 100w, https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/mail-envelope.png 500w\" sizes=\"(max-width: 399px) 100vw, 399px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-3569898228\" class=\"text\">\n\t\t\n\n<p><b>Matins LTD<\/b><br>\nStreet Nikola Neidhardta 18<br>\n10360 Sesvete, Hrvatska<\/p>\n\t\t\n<style>\n#text-3569898228 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-136669545\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row\"  id=\"row-498654683\">\n\n\n\t<div id=\"col-817372322\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 54px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"400\" height=\"400\" src=\"https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/ikona-telefon-400x400.png\" class=\"attachment-medium size-medium\" alt=\"kontakt telefon\" srcset=\"https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/ikona-telefon-400x400.png 400w, https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/ikona-telefon-280x280.png 280w, https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/ikona-telefon-300x300.png 300w, https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/ikona-telefon-100x100.png 100w, https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/ikona-telefon.png 600w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n\t<div id=\"text-1314282921\" class=\"text\">\n\t\t\n\n<p>+385 1 2063 879<\/p>\n\t\t\n<style>\n#text-1314282921 {\n  font-size: 1.45rem;\n  line-height: 2.15;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-928923159\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img decoding=\"async\" width=\"399\" height=\"400\" src=\"https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/email-at-399x400.png\" class=\"attachment-medium size-medium\" alt=\"email at icon\" srcset=\"https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/email-at-399x400.png 399w, https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/email-at-280x280.png 280w, https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/email-at-300x300.png 300w, https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/email-at-100x100.png 100w, https:\/\/emergency-shop.eu\/wp-content\/uploads\/2023\/03\/email-at.png 500w\" sizes=\"(max-width: 399px) 100vw, 399px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<p><span style=\"font-size: 130%\">matins@matins.hr<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-136669545 > .col-inner {\n  padding: 0px 5% 0px 5%;\n  margin: 0px 0px 0px 0px;\n}\n@media (min-width:850px) {\n  #col-136669545 > .col-inner {\n    padding: 0px 10% 0px 10%;\n    margin: 0px 0px -15px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_245600308 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(206, 84, 0);\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":14498,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15356","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the 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