Privacy policy

Matins LTD takes its obligation to protect your privacy very seriously, and we will treat any information you leave with care.
By visiting our site and/or registering, you accept and agree to the practices described in our privacy policy.

Privacy policy

Matins LTD, Sesvete, Street Nikole Neidhardta 18, OIB: 46848215919 (later Matins LTD) is looking forward to your visit to our website and you interest in our company and products.

We take the protection of your personal data seriously, and we are committed to protecting your personal data under the General Data Protection Regulation (GDPR).

Matins LTD recognizes the importance of your privacy, security and data protection and wants you to feel safe and comfortable when visiting our website.

According to our Privacy policy, when we collect your personal data or when you share your personal data with us we use them according to the terms in this Privacy policy.

This Privacy policy explains:

    • Who we are?
    • What is personal information?
    • What data do we collect and how do we use it?
    • Legal basis for collecting your personal data
    • The period in which Matins LTD retains your personal information
    • Automated decision making
    • Profiling
    • Who can access your personal data?
    • Is your personal information secure?
    • How can you view, verify, modify or delete the personal information you have sent us?
    • What is our policy on collecting data that we receive from minors who use our websites?
    • COOKIES, How and why do we use them?
    • Can we subsequently change the terms of our privacy policy?
    • Your rights and choices
    • Why do you have to accept the terms of the Privacy policy?
    • Contact

Who we are?

Matins LTD is a company that has been operating since 2006. year. It was created on the basis of upgrading special vehicles (for police, public and voluntary fire services, ambulances and similar services). Thanks to the quality of services and products we cover the market of Central and Eastern Europe with our services, products and knowledge. store operates within Matins LTD

What is personal information?

Personal data is information about you that allows you to be identified directly (for example, your name and surname) or indirectly (for example, through pseudonyms such as a unique identification number).

Personal data includes name and surname, address, age, e-mail address and telephone number of a certain person. Personal information may also include numeric identifiers such as the IP address of the computer, the MAC address of the mobile phone or cookies.

What data do we collect and how do we use it?

We collect only those personal data that you want to give us or those personal data that are necessary to provide and / or improve your services.

We collect and receive data through our websites, applications, social media pages and / or in other ways.

You provide us with your personal information directly (for example, when you create an account, when you contact us, when you shop through our website / web-shop, application or in our stores). Sometimes we collect it (for example by using cookies to understand how you use our websites and applications).

You can give us your e-mail address, name, phone number and other information so that we can provide you with information about our products, opportunities to participate in our giveaways or surveys, or simply if you want to receive information about promotions, discounts and / or other activities and offers of Matins LTD.

Matins LTD. is an experienced and solid company for equipping emergency vehicles. The basis of the company’s strength and success is a team of dedicated employees. We are always interested in competent and dedicated employees in all areas. You can submit an open application and resume to our e-mail address

We use your personal data exclusively for the purpose of business of Matins LTD as well as to manage, support and receive feedback on the service provided and to prevent breaches of security, laws or contract terms.

We will primarily use your personal information to manage purchases and orders, to conduct giveaways, promotions or surveys, to answer your questions and inquiries, to offer loyalty programs, to send promotional content (unless you have requested that we remove you from the newsletter list). to conduct analyses and collect statistics.

Legal basis for collecting you personal information

Depending on the purpose of collecting and processing personal data, the legal basis for the processing of your data may be:

  • Your consent (consent), legitimate interest Matins LTD (improving our products and services, preventing fraud, securing and maintaining tools that use, for example, websites / applications / devices safe to use)
  • enforcing the contract or service you requested and regulations requiring the processing of personal data.

The period in which Matins LTD retains your personal information

Matins LTD stores your personal data that you have sent us through this website in our databases.

Your personal data will be kept by Matins LTD only for as long as it is necessary to answer your questions or solve the problem, provide better and new services, and in accordance with applicable legal provisions.

Matins LTD follows the following criteria when determining the period in which it retains your data:

  • when purchasing our products, we retain your personal data for the duration of the contractual relationship and until you request the deletion of the same (if you request deletion before the expiration of the contractual relationship, your data will be pseudonymous)
  • when participating in a giveaway / competition or promotional offer, we retain your personal data in accordance with the rules of the respective giveaway / game or promotional offer
  • during your address and your inquiries, we retain your personal data for the period necessary to process the inquiries and until you request their deletion
  • when creating an account, we retain your personal information until you request that the account be deleted
  • when you sign up for the newsletter, we retain your personal information until you log out, unsubscribe, or request deleting of subscription
  • when storing cookies on your computer, we retain your personal information while it serves a purpose
  • Matins LTD may retain your personal information after you stop using the services of Matins LTD. or stop using this website for the purpose of fulfilling your legal obligations or managing your rights (before courts or other competent authorities) or collecting statistics and keeping records.

When we no longer need your personal data for any of the above purposes, your personal data will be deleted from all systems within Matins LTD.

We call for your attention to the fact that you have the right to delete your personal data at any time.

Automated decision making

For the purpose of securing transactions through our sites and applications against unauthorized use of personal data and fraud Matins LTD uses solutions from third party service providers.

The fraud detection method is based on simple comparisons, associations, groupings, predictions and determination of atypical values using intelligent agents, data collection techniques and various in-depth data analysis techniques.

In the case of automated fraud detection, we may delay processing the order / request due to transaction verification and / or reject the order / request delivery service if we determine the possibility of fraud.

In this case, we take all necessary precautions and protections to restrict access to your data and you have the right to access the information on which we base our decision.


Matins LTD may, when sending or displaying personalized information and content, use techniques considered “profiling” or any form of automated processing of personal data involving the use of such data to assess the personal aspects of individuals. In particular analyzing or predicting aspects related to personal preferences, interests, economic situation, behavior and the like.

We enter personal data collected in various interactions with you into a central database and analyze it to anticipate your personal preferences and / or interests.

Based on the analysis, we send you or display information and / or content adapted to your interests and needs.

You reserve the right to object to the use of your “profiling” data

Who can access you personal information?

Matins LTD. may share your personal information within the organizational units of Matins LTD to comply with legal obligations, to prevent fraud and / or to provide tools, to improve products and services or because you have given us your consent.

Matins LTD will not share your personal information with business partners and associates who intend to use it for direct marketing purposes, unless you have given us certain permission to do so.

Your personal data may also be processed by trusted third-party service providers to whom we entrust tasks and activities performed on our behalf. In this case, we provide them only with the information necessary to perform the service with the request that they do not use your personal data for other purposes. Our service providers must at all times provide the same level of security for your personal information as Matins LTD.

We may disclose your personal information to trusted third parties who assist us in providing digital and e-commerce services, such as social media tracking, loyalty programs, identity management, ratings and reviews, customer relationship management, network and search engine analysis, and more.

Third parties that provide product delivery services (mail services, delivery services), third parties that provide us with technical support such as platform or server providers, database support and maintenance, as well as software and applications, payment service providers (banks and other credit institutions).

We may pass on your personal information to government law enforcement agencies in the following situations:

when we are obliged to do so in accordance with the requirements of any applicable regulation / law;
if such action is necessary for the conduct of the legal process;
in response to any legal requests or actions;
if it is in accordance with legal requirements or actions, or in order to protect the rights of Matins LTD or customers Matins LTD and the public.

Is your personal information secure?

Matins LTD protects your personal data and takes steps to ensure its protection. Matins LTD protects your data from unauthorized access by third parties.

Third party connecting websites.

The website of Matins LTD may contain links to other websites. Matins LTD is not responsible for the content, accuracy or function of these sites. The links are given in good faith and Matins LTD is not considered responsible for any subsequent changes to other websites to which it has provided a link. We encourage you to be careful and read the privacy policies carefully on other websites you visit.

Some of our websites give you the opportunity to email the website address to another person. This feature means that we may collect your e-mail address and / or e-mail addresses of those to whom you sent the website. E-mail addresses collected in this way are not used for purposes other than fulfilling your request. These e-mail addresses are not stored and are deleted immediately upon completion of the request.

Social network login

Matins LTD gives you the opportunity to log in via social networks. If you sign up through social networks, you share your information with us depending on the platform settings of a particular social network.

Remember that all content you post on social media platforms is available to the public, so be careful when sharing certain personal information such as financial information or address details, and we encourage you to read the privacy policy to understand what personal information you share and use on social media networks.

How can you access, check, modify or delete the personal information that you sent us?

You have the right to contact us to provide you with all the information we store about you. Also, deletion, corrections or modifications can be requested via email

What is our policy on collecting data that we receive from minors who use our websites?

It is extremely important for us to protect the privacy of minors (children) in the world of electronic communications, as well as to encourage parents and guardians to participate in monitoring the electronic activities of minors.

The processing of personal data is legal if the person is at least 16 years old and / or with the consent of a parent and / or guardian.

Parents are asked to pay special attention to their children’s electronic activities and to warn children not to provide personal identification information electronically without their permission. At any time, parents and / or guardians may view, verify, modify or delete their child’s personal information.

Cookies – how and why we use them

Cookies are small text files that are stored on a device (computer, tablet or mobile phone) while browsing the Internet including the websites of Matins LTD and which contain a string of characters in which open or encrypted information is placed.

The cookie server sends them to your computer and stores them there. They primarily serve to identify the computer from which a website is opened. If you log in to a website, cookies are used to notify the server of the login and check the rights to open a particular page. Each cookie has its own expiration date after which it is no longer valid. That deadline may be in the distant future.

Thanks to cookies, the path of a user can be tracked through various parts of our website and also through other websites. Cookies can improve the communication between our server and your computer and thus make the use of our website more comfortable.

Cookies must not only be from the owner of the website but also from a third party, such as social networks or advertising networks. Through your browser, you have the option to display cookies from your computer, delete existing cookies or adjust the configuration so that not all or no cookies are stored at all. Please note that some functions (such as login) will not work or will not work properly if you disable the setting of cookies.

Can we change our privacy policy subsequently?

Matins LTD reserves the right to amend and correct this Privacy Policy.

Your rights and choices

Matins LTD respects your privacy.


Right to be informed

You have the right to receive clear, transparent and easily understandable information about how we use your personal data.

Access right

You have the right to access your personal data provided to us, subject to the prescribed restrictions. In the case of providing information, it is possible to charge a fee for administrative costs.

Right to rectification

You have the right to request the correction and / or supplementation of personal data.

Right to erasure (‘right to be forgotten’)

You have the right to request the deletion or removal of personal data. Your right to delete and / or remove personal data is not an absolute right as we may have a legal or legitimate basis for retaining your personal data.

Right to object

You have the right at any time to object to the processing of personal data that is processed on the basis of public interest or legitimate interests, including the creation of profiles.

You can unsubscribe or opt out of receiving live promotional content at any time.

Right to lodge a complaint with a supervisory authority

You have the right to contact the personal data protection authority and the right to file a complaint about data protection and the manner of implementation of the Privacy Policy Matins LTD.

Before submitting a complaint to the personal data protection authority, feel free to contact us to help you protect your rights.

Right to data portability

You have the right to move, copy and / or transfer data from our database to another database. This right applies only to data provided to us by contract or consent or if the processing is carried out automatically.

The right of restriction

You have the right to request a restriction on the processing of your data. This right restricts the processing of your data, which means that we may store it, but may not use or further process it.

For your rights and the manner of their realization, you can contact the Personal Data Protection Officer by e-mail:

Why do you have to accept our privacy policy?

Matins LTD uses web services to collect and process your personal information. This includes the processing and transfer of your personal data outside Croatia.

This Privacy Statement provides you with all the necessary information (easily) so that you can choose whether to use this website and whether to send your personal information to Matins LTD or not.

By visiting our website, as well as communicating electronically, you accept and consent to the processing of your personal data in the manner set forth in this Privacy Statement.

If you are interested in us providing you with certain services (giveaways, newsletter, new product details), we will take additional direct personal data from you (name and surname, address and e-mail address). In that case, we will ask for your consent to the collection and use of your personal data, which will be used exclusively for the purposes for which you provided it to us.

If you have any questions concerning this privacy policy please contact us at and we will gladly answer all your questions.


For any questions regarding the protection of your personal data, how we handle your personal data and how we use it or would like to exercise the above rights, feel free to contact us by e-mail contact:

Support and returns

Any problem related to the product purchased in the stores Matins LTD you can resolve by contacting any of the information below:



Matins LTD
Street Nikola Neidhardta 18
10360 Sesvete, Hrvatska

By phone on +385 1 2063 879

Your Matins LTD